BrowserMan
Support

Need a hand?

BrowserMan is built and maintained by a small team. Most issues we see are answered by the fixes below — if those don't help, email us and we'll usually reply within a day or two.

Where to reach us

Email — bugs, feature requests, security, account
support@browserman.run
A single inbox we read every day. Include your account email and a short description of what you tried.

Common fixes

Try these first — they cover the great majority of reports we see.

The side panel says "disconnected" or "error"

Open the BrowserMan side panel and check three things:

  • The server URL is https://browserman.run (or your self-hosted URL) — no trailing slash.
  • You are signed in. If not, click Log in and pair the browser again.
  • If you recently changed your password or rotated keys, click Unpair, then re-pair from the dashboard.

If the badge still shows !, restart Chrome. The service worker can occasionally get into a stuck state that a fresh process clears.

My AI agent can't see the browser

The browser must be paired and the side panel must show connected (green) before any agent can drive it. Then:

  • Confirm the agent is using a valid API key from your dashboard. Keys start with bm_key_.
  • If the agent uses MCP, follow Agent setup for the exact config snippet.
  • If you have multiple paired browsers, the agent picks the most recently active one. Check the dashboard to see which is "active".
Commands run, but in the wrong tab

BrowserMan groups its tabs into a Chrome tab group labeled 🤖 BrowserMan. Commands that need a tab will reuse a tab from that group, or open a new one inside it.

If a command landed in your personal tab, it usually means you sent the agent a command that explicitly targeted the active tab. Open a new tab inside the BrowserMan group and try again, or use a command that opens its own tab (for example navigate).

I lost access to a browser I had paired

Open the side panel on that browser and click Restore. You'll see a list of names you previously used; pick the one that matches the device.

If the device is gone (e.g. wiped), revoke the entry from your dashboard — that immediately invalidates its key on the server.

How do I delete my data?

From your dashboard you can:

  • Revoke any individual extension or API key (immediate).
  • Delete your entire account, which removes all paired extensions, keys, and execution summaries.

For details on what we store and for how long, see the privacy policy.

I want to self-host the server

Email support@browserman.run and we'll point you at the latest deployment guide. The Chrome extension itself is unchanged — it just talks to whichever server URL you configure in the side panel.

Security report

Please email support@browserman.run with details. We'll acknowledge within 48 hours.

Useful links

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